bd369 Privacy Policy

This Privacy Policy applies to all users of the bd369 platform and any associated services. By creating an account and using bd369, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. bd369 is committed to handling all personal data responsibly, securely, and in line with applicable data protection principles.

Our Privacy Commitments at a Glance

1. Information We Collect

bd369 collects personal information in two primary ways: information you provide to us directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for age verification and KYC compliance).
• Bangladeshi mobile phone number used to register your account.
• Account credentials including your chosen username and encrypted password.
• Payment information such as bKash, Nagad, or Rocket account details used for deposits and withdrawals. bd369 does not store full payment credentials — transactions are processed through secure payment gateways.
• Identity documents submitted during KYC verification, such as National ID or passport scans.

Information collected automatically:

• Device information including device type, operating system, and browser type.
• IP address and approximate location data derived from your network connection.
• Session activity data including login times, pages visited, games played, and transaction history on the platform.

2. How We Use Your Information

bd369 uses personal data only for legitimate, necessary purposes directly related to operating the platform and providing services to our registered players. We do not use your data for any purpose that you would not reasonably expect.

Account management

Your registration data is used to create and manage your bd369 account, verify your identity, and ensure the security of your account. This includes processing your login, maintaining your session, and applying the account settings and preferences you choose.

Payment processing

Transaction data is used to process your deposits and withdrawals, detect and prevent fraudulent transactions, comply with anti-money-laundering obligations, and maintain accurate financial records for your account. Payment data is handled through secure gateways and is never stored in plain form by bd369.

Platform improvement

Anonymised usage data and session analytics help bd369 understand how players interact with the platform so we can improve the experience. This includes identifying which games are most popular and where players commonly encounter difficulties. All analytical processing is conducted on aggregated, non-identifiable data.

Responsible gaming compliance

bd369 uses account activity data to monitor for signs of problem gambling and to enforce the responsible gaming tools available to players, such as deposit limits, session limits, and self-exclusion. This monitoring exists solely to protect our players and fulfil our commitment to responsible gaming.

3. Sharing Your Information

bd369 does not sell, rent, or trade your personal information to any third party. We may share your data in limited circumstances, only where necessary, and always with appropriate safeguards in place.

Permitted sharing circumstances include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateways) — only the minimum data required to complete a transaction is shared.
• Identity verification service providers used to conduct KYC checks — data is shared only as required by the verification process and under strict confidentiality agreements.
• Law enforcement or regulatory authorities — where bd369 is legally required to disclose information, for example in response to a court order, anti-money-laundering inquiry, or fraud investigation.

4. Cookies and Tracking Technologies

bd369 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. Cookies are small text files stored in your browser. They do not contain personal data in identifiable form and cannot be used to access your device or files.

The primary cookies used by bd369 are session cookies (which expire when you close your browser) and preference cookies (which remember your language and display settings between visits). You can configure your browser to refuse cookies, but doing so may prevent certain features of the platform from functioning correctly. bd369 does not use advertising cookies or cross-site tracking pixels.

5. Your Rights Over Your Personal Data

As a registered player on bd369, you have a number of rights in relation to the personal data we hold about you. You can exercise these rights by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

Your rights include:

• Right of access: you may request a copy of the personal data bd369 holds about you.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances you may request that we delete your personal data. Note that some data must be retained for legal, regulatory, or anti-fraud purposes even after account closure.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances while a dispute or correction request is pending.
• Right to object: you may object to certain types of data processing, including direct marketing communications if any are issued by bd369 in future.

6. Data Retention

bd369 retains your personal data for as long as your account remains active, and for a reasonable period thereafter as required by law, regulation, or legitimate business need. When your account is closed, we will begin the process of deleting or anonymising your personal data, except where we are required to retain it for legal or regulatory compliance purposes.

Transaction records and KYC verification data are typically retained for a minimum period after account closure in accordance with applicable financial record-keeping requirements. After this mandatory retention period expires, such data is securely deleted from our systems.

7. Security Measures

bd369 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse.

Our security practices include:

• SSL (TLS) encryption for all data transmitted between your browser and the bd369 platform.
• Encrypted storage of passwords — bd369 never stores passwords in plain text.
• Strict internal access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and monitoring of the platform for potential vulnerabilities.
• Secure payment gateway integrations so that financial transaction data is processed by certified third-party providers, not stored directly by bd369.

8. Children and Minors

bd369 is strictly an adults-only platform for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover or have reason to believe that a registered user is under 21, we will immediately suspend the account and delete any personal information collected in connection with that account, except where we are required to retain such data by law.

If you are a parent or guardian and believe your child has registered on bd369, please contact us immediately at [email protected]. We take underage access to online gambling platforms very seriously and will act swiftly to address any reported case.

9. Changes to This Privacy Policy

bd369 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users through the platform or via the contact details held on their account. The last updated date at the top of this policy indicates when it was most recently revised.

We recommend that you review this Privacy Policy periodically. Your continued use of bd369 following the publication of an updated Privacy Policy constitutes your acceptance of the changes described therein.